Fixing the Risk Hiding in an Infrequent Process

The Challenge

Payouts over $5,000 at The Oxford Hotel Bathurst were processed manually and in paper form. Because they happened only a handful of times a month, the process never became routine, and under AUSTRAC, an honest mistake carries the same exposure as a deliberate one.

It took 9 manual steps to complete a payout, from photocopying the ID to running sanctions checks. The full case study breaks down exactly where that risk was created.

The Solution

Checkd replaced the manual process with a single guided digital workflow — ID verification, PEP and sanctions checks, and payout history, all built into one step.

“With a manual system, it’s a little bit of Russian roulette… potentially fraught with errors. Using Checkd is just future-proofing us.”

Ash Lyons, Director of Lion Majestic Hospitality Group / GM Licensee of the Oxford Bathurst

The Outcome

Payouts now complete in a fraction of the time, and every one is timestamped and audit-ready — regardless of who’s on shift or how long it’s been since the last one. That matters given 64% of this venue’s payouts happen outside standard office hours, and 36% on weekends — exactly when a manual process is least reliable, and exactly why every Checkd customer is backed by 24/7 Australian-based support.

“Now I know Checkd follows the same process and does those checks every time, so I don’t have to worry a staff member may have missed something.”

Ash Lyons, Director of Lion Majestic Hospitality Group / GM Licensee of the Oxford Bathurst