Manual authentication or even other semi-digital methods where a customer uploads a photo of their ID and enters their details require a qualified team member to review each document and verification/onboarding request. This results in an accompanying human error risk with accuracy unable to be guaranteed.
If a customer uploads a poor quality image of their documents this can also delay manual verification and it may require the whole process to start again.
IDU’s digital VOI solution completely removes the need for any paper forms or lengthy manual processes when verifying a customer’s identity. Digital verification means all your customer needs to do is provide a valid form/s of ID and take a selfie and their identity can be verified. Customers can complete this process anywhere at any time, making verification easier and faster than ever before.